Client Success Consultant
About The Position
The Client Success Consultant supports marketing, reporting, and project management across WeightWatchers for Business’ Client Success team. Working with Client Success Managers, the consultant helps support key accounts and complete deliverables, serving as an operational and administrative resource during a period of growth and retention. The role partners with Client Success Managers and internal strategy, sales, operations, marketing, and data stakeholders to support account success. Work includes preparing customized marketing asset packets, creating annual and quarterly client reporting presentations, and keeping CRM account information current and complete. The position reports to the VP of Client Success and is temporary through June 2027.
Requirements
- Bachelor’s degree.
- 1–3 years of related experience in marketing, sales, client success, project management, or the wellness industry.
- Proactive self-starter able to work toward business goals with limited supervision.
- Strong organizational skills and ability to work in a deadline-driven environment.
- Strong interest in process documentation and improvement.
- Collaborative approach and ability to build relationships with internal and external partners.
- Excellent time-management skills, including planning, prioritizing, logistics, and scheduling.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, dispersed workforce environment.
Nice To Haves
- Experience with Google Suite and tools such as HubSpot, Looker, or Jira.
Responsibilities
- Provide additional support for Client Success Managers’ growth objectives for key accounts as priorities fluctuate.
- Aggregate client results and reporting, and support the creation of client-facing presentations, with a primary focus on annual and quarterly reviews.
- Partner with the Client Success subject-matter expert and Data Analytics on enhanced reporting initiatives.
- Assist with ad hoc initiatives across the book of business, including support for new client launches or relaunches.
- Coordinate internally to help resolve issues and provide general client support.
- Create customized marketing asset packets to support client marketing strategies.
- Ensure CRM account information is current and complete.
Benefits
- Hybrid work environment intended to support work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
