Client Success Associate (Bilingual Portuguese / English Speaking)
About The Position
The Client Success Associate is part of Gartner’s New Client Engagement (NCE) organization, which provides a high level of service to prospects and clients. The role supports Gartner’s Client for Life philosophy by helping clients realize value from Gartner products and services. Associates learn clients’ business priorities and challenges, communicate Gartner’s value, support onboarding, demonstrate services and resources, and encourage product engagement. NCE includes Client Onboarding, which provides a customized experience for new and upgraded clients, and Insights Platform Walkthrough, which demonstrates Gartner resources—including gartner.com—to prospects as part of the sales process. The associate works with prospects, clients, Sales teams, and internal Gartner partners, using research and tailored resources to help executives address business challenges and contribute to Gartner’s growth. The position requires bilingual English and Portuguese proficiency.
Requirements
- Bilingual in English and Portuguese.
- At least 6 months of relevant professional and/or internship experience, with a track record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and articulate the value of Gartner products and services.
- Explain Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
- Collaborate with Sales teams on effective demonstrations of Gartner products and resources to prospects or clients, supporting engagement and license purchases.
- Communicate with internal Gartner partners to overcome obstacles and maximize the value delivered to prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Benefits
- Competitive salary and highly competitive compensation.
- Generous paid time off (PTO).
- Charity match program.
- Medical, dental, and vision plans.
- Parental leave.
- Employee Assistance Program (EAP).
- 401(k) matching, with a match up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Professional development and growth opportunities.
- World-class initial and ongoing training.
- Hybrid work environment with flexibility to work virtually when productive.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
