Client Success Associate (Bilingual Portuguese / English Speaking)
About The Position
The Client Success Associate is part of Gartner’s New Client Engagement team, which provides a high level of service to prospects and clients. The role supports Gartner’s Client for Life Philosophy by helping clients understand and realize value from Gartner products and services. Associates learn about clients’ business priorities and challenges, connect them with relevant Gartner research and expertise, and encourage engagement with Gartner offerings. Depending on the team function, the role may provide customized onboarding for new and upgraded clients or conduct pre-sale walkthroughs of Gartner resources, including the gartner.com platform. The associate works with Sales and internal partners to demonstrate Gartner’s capabilities, support decision-makers, and contribute to client engagement and Gartner’s growth.
Requirements
- Bilingual English and Portuguese.
- At least 6 months of relevant professional and/or internship experience, with a track record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills, and the ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and explain the value of Gartner products and services.
- Communicate Gartner services and capabilities to prospective clients and demonstrate their value to decision-makers.
- Collaborate with Sales teams to demonstrate Gartner products and resources effectively and increase the likelihood of client engagement and license purchase.
- Work with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical, dental, and vision plans
- Parental leave
- Employee Assistance Program (EAP)
- 401(k) matching
- Professional development and growth opportunities
- Training through Gartner Academy and ongoing training from the L&D team and leadership
- Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan
- Opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
