Client Success Specialist - Trilingual (English, Spanish and Portuguese)

RELX•Houston, TX

1d•$44,500 - $74,100

About The Position

As a Customer Success Manager, you will deliver the Customer Success engagement strategy for a portfolio of accounts. You will build trusted customer relationships, develop a deep understanding of customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

Requirements

Fluent English, Portuguese, and Spanish.
Client-facing experience in Customer Success, Account Management, or a related role.
Strong verbal and written communication skills, with the ability to influence stakeholders and build relationships across global teams and at all organizational levels.
Strong time management, project management, problem-solving, prioritization, and multitasking skills.
Proactive and self-directed, with the ability to take ownership, work independently, collaborate effectively, and manage multiple priorities with minimal supervision.
Experience using Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams; experience working with Salesforce is a plus.
Naturally curious, adaptable, and willing to ask questions, challenge assumptions, learn from challenges, and seek better customer and business outcomes.
Passionate about delivering a world-class customer experience, with a positive, creative, collaborative, and continuous-improvement mindset.

Nice To Haves

experience working with Salesforce is a plus.

Responsibilities

Proactively help customers achieve their desired business outcomes by developing a deep understanding of their business models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.
Work effectively with account managers to ensure an excellent client experience, with a focus on improving retention, customer satisfaction, and product adoption.
Develop a comprehensive understanding of assigned accounts, identify meaningful engagement opportunities, and work cross-functionally to ensure engagements are relevant, impactful, and value driven.
Establish and maintain strong relationships with client contacts, deliver appropriate engagements, and identify whitespace and growth opportunities.
Use data and insights to drive effective engagements, monitor their impact on customer behavior and outcomes, and support innovation and continuous improvement.
Build and maintain stakeholder maps, identify customer personas, understand customer workflows, and work closely with internal and external stakeholders to deliver Customer Success outcomes.
Gather and share customer feedback with the wider organization, developing value statements and customer testimonials by delivering additional value and leveraging trusted relationships.
Travel to visit customers or represent ICIS at events, conferences, or trade shows when required, in line with applicable travel guidelines.