Client Success Associate (Spanish Speaking)
About The Position
The Client Success Associate is part of Gartner’s New Client Engagement (NCE) organization, which provides service to prospects and clients through client onboarding and pre-sale Insights Platform Walkthroughs. The role supports Gartner’s Client for Life Philosophy by helping clients realize value from Gartner services, understanding their business priorities and challenges, and identifying relevant ways Gartner’s research and expertise can support their decisions. Associates articulate Gartner’s products and services to prospective clients, demonstrate value to decision makers, support onboarding, and encourage engagement with Gartner products. The work involves strategic thinking and relationship building with executives to understand critical initiatives and contribute to Gartner’s growth. The position requires Spanish speaking ability as indicated in the job title.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a demonstrated record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and explain the value of Gartner products and services.
- Explain Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
- Collaborate with Sales teams on effective demonstrations of Gartner products and resources to prospects or clients to increase engagement and license purchases.
- Communicate with internal Gartner partners to overcome obstacles and maximize value delivered to prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical, dental, and vision plans
- Parental leave
- Employee Assistance Program (EAP)
- 401(k) matching
- Professional development and unlimited growth opportunities
- World-class initial training through Gartner Academy and ongoing training from the Learning and Development team and leadership
- Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, depending on the opportunity
- 401(k) match up to $7,200 per year
- Opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
