Mobile Associate - Spanish Speaking

T-Mobile USA•Bolingbrook, IL

3d•Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Hablamos tu idioma. We speak your language. Your ability to connect people goes beyond language. At T-Mobile, that's a superpower! We believe phenomenal customer experiences begin with meaningful connections. We celebrate the different backgrounds, experiences, and languages that make our communities unique. Bilingual Mobile Associates help customers explore technology, find solutions, and stay connected to what matters most. To say it clearly, our multi-lingual communicators help us create a welcoming experience for more customers. We recognize the value of bilingual skills and are committed to helping our team members grow through hands-on experience, collaboration, and ongoing support. From helping families find the right plan to explaining new technology in Spanish, every customer interaction is an opportunity to build meaningful connections and make a difference. Your mission? Bring your full self, your bilingual skills, and love of people to work every day.

Requirements

Ability to communicate effectively with customers in Spanish and English. (Required)
High school diploma or GED. (Required)
At least 6 months of customer service or sales experience; retail experience preferred.
Interest in technology and helping customers find solutions.
Willingness to learn, share ideas, and support teammates.
Motivation to achieve sales goals while providing excellent customer service.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Retail experience preferred.

Responsibilities

Connect in English and Spanish.
Help customers feel welcome, understood, and confident in their choices.
Explore the latest technology. Demonstrate smartphones, accessories, and connected devices that fit customers' needs.
Build lasting relationships. Listen, ask questions, and recommend solutions that keep customers connected.
Make shopping simple. Support customers whether they begin their journey online, through Customer Care, or in-store.
Develop your sales skills. Learn how to meet customer needs while working toward individual and team goals.
Work together. Collaborate with teammates, store leaders, and other T-Mobile teams to support customers and small businesses.