Remote - Bilingual (Spanish & English) Client Success (Customer Support) Agent

The Credit Pros

2d • Remote

About The Position

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY in the thriving credit industry. The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award. As a bilingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

Requirements

• Fully Bilingual/Native in Spanish & English communication.
• Dedicated home workspace needed; equipment details will be sent via email during the interview process.
• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training.
• Knowledge: United States credit industry including credit cards, line of credit, personal loans.
• Customer first orientation and being empathetic to their needs.
• Excellent communication skills and solution-oriented mindset.
• Hunger to learn and equip self with TCP’s technological suite.

Responsibilities

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

Benefits

• An opportunity to become a part of leading US based credit repair service provider
• Fulltime-Permanent role
• 100% Remote Work + Great Work Environment
• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)
• Employee development, Management training, coaching & upskilling.
• Flexible Accruing Paid Time Off
• Company Holidays
• Birthday Time Off
• Eligible for health benefits after one (01) year of association

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed