Bilingual French/English Customer Service Agent REMOTE

AnswerNet

1d • Remote

About The Position

AnswerNet is seeking remote, customer-oriented service representatives to provide high-level customer service solutions to all customers/clients on a daily basis. Agents will handle calls regarding donations, doctrine, and services for religious organizations/charities, which form a significant portion of AnswerNet's client base. Responsibilities include answering incoming calls and making outgoing calls specific to assigned programs or projects, using provided tools to document customer interactions, maintaining integrity, and adhering to company policies and procedures. AnswerNet operates over 20 contact centers in the continental United States and Canada, processing over 125 million interactions annually for more than 10,000 clients.

Requirements

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in typing.
• Exemplary attendance, positive attitude, professional conduct and high-level customer service skills.
• Strong sense of integrity and dedication to quality.
• Familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours.
• At least one year of previous high-volume call center experience.
• Experience working with an automatic dialer.
• Must be computer literate.
• Pleasant phone demeanor.
• Experience in BOTH inbound and outbound environments.
• Must be able to speak, read, and write in English and French.
• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible).
• Hard-wired high-speed internet connection (ethernet cable).
• USB-connected Headset.
• Webcam.
• A quiet dedicated place to work free from distractions including pets and children.

Nice To Haves

• Peer leader qualities: exemplary attendance, positive attitude, professional conduct and high-level customer service skills.
• Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience.
• Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry.

Responsibilities

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed