Senior Customer Success Manager (Bilingual – English & Spanish)

Brevo•Austin, TX

3d•Hybrid

About The Position

At Brevo, we're building a CRM that helps millions of organizations build lasting relationships with their customers. Our tools, including email, SMS, WhatsApp, Chat, and Marketing Automation, are intuitive, powerful, and scalable. We provide businesses with a clear view of the customer journey, enabling them to focus on connection. As a certified B Corp, we are committed to high standards of social and environmental impact alongside performance. Over 500,000 businesses in 180 countries trust Brevo for engaging their audiences and delivering results, supported by our reliable technology and 75+ integrations. We recently achieved Unicorn status, surpassing 200m ARR, and are poised for continued growth and global expansion. Our Customer Success team is crucial in helping enterprise customers maximize the value of the Brevo platform. As a trusted advisor, you will manage a portfolio of strategic customers, guiding them from onboarding through renewal and driving adoption, retention, and long-term growth. We are seeking a Senior Customer Success Manager to join our North American team and collaborate with our global Customer Success organization. If you are passionate about building strong customer relationships, delivering measurable business outcomes, and making a significant impact in a rapidly growing SaaS company, we encourage you to apply.

Requirements

5+ years of Customer Success, Account Management, or SaaS customer-facing experience, including ownership of strategic or enterprise customer relationships.
3+ years of experience in CRM, Marketing Technology (MarTech), or B2B SaaS is strongly preferred.
Demonstrated success managing complex customer portfolios while consistently achieving renewal, retention, expansion, and customer satisfaction goals.
Experience engaging executive stakeholders (Director, VP) and influencing strategic business decisions.
Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency, customer engagement, and business outcomes.
Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes.
Highly analytical with experience using customer health metrics, Salesforce, and data to prioritize actions and measure success.
Excellent project management, presentation, negotiation, and communication skills in both Spanish and English. Additional languages are a plus.
Proven ability to collaborate across Sales, Product, Marketing, Support, Finance, and Operations to resolve complex customer challenges.
Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.

Nice To Haves

Additional languages are a plus.

Responsibilities

Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
Be a reliable advisor to your clients and help them reach their objectives.
Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
Adopt a data-driven approach in the management of your portfolio.