Client Stabilization Specialist/Night Shift

Community Bridges • Phoenix, AZ

1d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, medical home, medication-assisted treatment, and crisis services throughout Arizona. CBI provides prevention, education, and treatment for people experiencing crisis, opioid use disorder, homelessness, and mental illness, using evidence-based models.

The Client Stabilization Specialist is based at a shelter or temporary lodging site and works with individuals and families experiencing homelessness. The role helps people entering shelter or temporary lodging stabilize by conducting HMIS intakes, explaining rules and responsibilities, sharing resources, and providing orientation. The specialist conducts face-to-face visits and perimeter walks, escalates issues affecting client stabilization, and communicates program violations to leadership and Client Care Coordinators. The role also communicates identified complex substance use, mental health, housing, and medical care needs to leadership to support service coordination.

The specialist enters information into established data systems, including violations, end-of-shift notes, and room checks, and identifies when a housing prioritization assessment is needed. The role requires a high school diploma or GED, at least 12 months of recovery from substance use and/or mental health disorders, valid identification, and completion of CBI Peer Certification within 90 days of hire. A Behavioral Health Technician credential and relevant healthcare experience are preferred. An Arizona Fingerprint Clearance card is required for applicable programs.

Requirements

• High school diploma or GED.
• A minimum of 12 months of recovery from substance use and/or mental health disorders.
• Valid identification.
• Complete CBI Peer Certification within 90 days of hire.
• Arizona Fingerprint Clearance card for program-specific roles.

Nice To Haves

• One to three years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations.
• Behavioral Health Technician (BHT) credential in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.

Responsibilities

• Help individuals and families entering shelter or temporary lodging stabilize.
• Conduct intakes into HMIS.
• Educate clients about rules, responsibilities, available resources, and shelter or temporary lodging arrangements.
• Conduct face-to-face visits and perimeter walks.
• Escalate issues affecting the stabilization of individuals or families.
• Communicate program violations to leadership and Client Care Coordinators.
• Communicate identified complex substance use, mental health, housing, and medical care needs to leadership to support coordination of services.
• Enter information in established data systems, including violations, end-of-shift notes, and room checks.
• Identify when a housing prioritization assessment is needed.

Benefits

• Generous paid time off accrual, starting at five weeks.
• Medical, dental, vision, disability, and life insurance.
• Supplemental insurance plans, including hospital indemnity and critical illness.
• Pet insurance.
• Dependent care and healthcare savings plans.
• 401(k) with employer match, 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Competitive pay rates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED