Client Stabilization Specialist

Community Bridges•Phoenix, AZ

1d•Onsite

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency with programs throughout Arizona, including residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services. CBI provides prevention, education, and treatment for people experiencing crisis, opioid use disorder, homelessness, and mental illness, using evidence-based models. The Client Stabilization Specialist works at a shelter or temporary lodging site with individuals and families experiencing homelessness. The role helps stabilize people entering shelter or temporary lodging by conducting HMIS intakes, explaining rules and responsibilities, providing information about resources, and orienting clients to the site. The specialist conducts face-to-face visits and perimeter walks and escalates issues affecting client stabilization. The role also communicates program violations to leadership and Client Care Coordinators, and shares identified complex substance use, mental health, housing, or medical care needs with leadership to support service coordination. The specialist enters information into established data systems, including violations, end-of-shift notes, and room checks, and identifies when individuals need a housing prioritization assessment.

Requirements

High school diploma or GED.
At least twelve months of recovery from substance use and/or mental health disorders.
Valid identification.
Arizona Fingerprint Clearance Card, program specific.
Complete CBI Peer Certification within 90 days of hire.

Nice To Haves

One to three years of full-time healthcare-related work experience providing adequate exposure to behavioral and medical crisis situations.
Behavioral Health Technician (BHT) qualification in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.

Responsibilities

Help stabilize individuals and families entering shelter or temporary lodging.
Conduct intakes into HMIS.
Educate clients about site rules and responsibilities, available resources, and the shelter or temporary lodging setting.
Conduct face-to-face visits and perimeter walks.
Escalate issues that affect the stabilization of individuals or families.
Communicate program violations to leadership and Client Care Coordinators so issues can be addressed.
Communicate identified complex substance use, mental health, housing, and medical care needs to leadership to support coordination of services.
Enter data into established systems, including violations, end-of-shift notes, and room checks.
Identify individuals who need a housing prioritization assessment.