Client Specialist Westfarms Mall

Knitwell Group • Farmington, CT

12d • $17 - $22 • Onsite

About The Position

The Client Specialist creates exceptional customer experiences and builds enduring relationships with customers, associates, and the community. The role focuses on prospecting, developing a strong clientele from new and existing customers, achieving sales and service metrics, and representing the Talbots brand professionally. This is a regular part-time position at the West Farms store in Farmington, Connecticut, with open availability of 20–29 hours per week and a flexible schedule that may include evenings, weekends, and holidays.

Requirements

• Open availability of 20–29 hours per week.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Ability to work cooperatively in a diverse team environment.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills, including proactively contacting clientele in a relevant, timely, and meaningful way.
• Professional, assertive, and friendly demeanor, with the ability to make decisions independently.
• Technological aptitude to navigate POS, computer, iPad, and handheld systems.
• Ability to climb ladders, move around regularly, and stand for extended periods.
• Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Support service enhancers to build strong relationships, including active use of Concierge.
• Achieve sales and service metrics in areas including clientelling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks and responsibilities to meet customer and business needs.
• Understand customer needs and wants through intentional conversation.
• Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Professionally represent the brand image.

Benefits

• Growth opportunities and tools to progress beyond the position.
• Incentive opportunities.
• Comprehensive benefits packages available to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed