Client Specialist Westfarms Mall

KnitWell Group•Farmington, CT

10d•Onsite

About The Position

Talbots is seeking a Client Specialist for its Westfarms Mall store. The role focuses on creating exceptional customer experiences, building lasting relationships with customers and the community, and growing a strong clientele through prospecting and outreach. The Client Specialist works toward sales and service goals, shares product and fashion knowledge, and contributes to store and community activities that promote the Talbots brand. The position is regular part-time, with 20–29 hours per week and a flexible schedule that may include evenings, weekends, and holidays.

Requirements

Be driven to create, build, and cultivate relationships with customers and the community, with a focus on prospecting and establishing a strong clientele among new and existing customers.
Have ambition and passion for achieving individual and team goals.
Work cooperatively in a diverse team environment.
Be passionate about selling and identify thoughtful ways to drive new store traffic.
Have excellent written and verbal communication skills and a high level of integrity.
Demonstrate strong planning and organizational skills, including proactive, relevant, timely, and meaningful outreach to clientele.
Be professional, assertive, and friendly, with the ability to make decisions independently.
Have the technological aptitude to navigate POS, computer, iPad, and handheld systems.
Have open availability for 20–29 hours per week and be able to work a flexible schedule, including evenings, weekends, and holidays.
Be comfortable climbing ladders, moving regularly, and standing for extended periods.
Be able to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Use service enhancers, including Concierge, to strengthen customer relationships.
Achieve sales and service metrics in areas such as clienteling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, feel inspired, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Professionally represent the Talbots brand image.