Client Solutions Specialist

PCA Technology Solutions • Little Rock, AR

2d • Hybrid

About The Position

The Client Solutions Specialist (CSS) serves as a strategic advisor and primary relationship manager for assigned clients. This role is responsible for driving customer satisfaction, retention, and growth through proactive account management, technical business reviews, security and asset planning, and ongoing client engagement. The CSS collaborates cross-functionally to identify opportunities, deliver exceptional service, and align technology solutions with clients’ business objectives.

This is an exempt, Safety-Sensitive position.

This is not a traditional sales position. Success is measured by relationship strength, client engagement, strategic planning and disciplined execution rather than quotas, cold calling or commission-driven selling.

The CSS is responsible for relationship ownership, not technical execution. The CSS coordinates, clarifies, and advocates while relying on internal experts for engineering and implementation.

Requirements

• High technical aptitude and presentation skills
• Strong time-management skills with the ability to multi-task
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Ability to successfully collaborate and build relationships with customers and teammates
• Problem-solving mindset with a focus on client satisfaction
• Adept at working independently and as part of a team
• Ability to lead business-focused meetings with confidence and professionalism
• Strong organizational skills and follow-through
• Ability to identify opportunities for account growth through strategic client engagement and technology planning
• Bachelor's degree in Business Management, Information Technology, Computer Science, or related field, or equivalent work experience
• Training or experience in customer service
• Proven ability to manage multiple accounts successfully
• Proficient in Microsoft 365
• Proven experience in technical account management, preferably within an MSP environment
• Working knowledge of IT services, cybersecurity, cloud solutions, business technology, and digital transformation initiatives
• Strong understanding of IT infrastructure, security protocols, and asset management
• Experience working cross-functionally with multiple departments
• Experience facilitating executive-level or strategic planning conversations
• Ability to travel to client and company locations as required.
• If using own motor vehicle, must possess a valid state driver's license and proof of insurance that meets the minimum standards of the state.

Nice To Haves

• Technical certifications and/or training in personal computing, project management, or information technology are highly desirable

Responsibilities

• Manages and builds relationships with decision-makers at assigned customer accounts to boost satisfaction and ensure customer retention.
• Identifies and documents customer goals, demonstrates the value of our services, and assists clients with product needs.
• Owns the contract renewal process, driving successful outcomes through proactive customer engagement, contract discussions, and education regarding available products and services.
• Communicates between the customer and internal product solutions team to document client requests, orders, and follow-ups.
• Generates referral leads through customer networks and relationship building.
• Conducts regular technical account reviews to ensure client systems are optimized and functioning efficiently, identifies opportunities for improvement, and provides actionable recommendations.
• Reviews comprehensive security assessments to identify vulnerabilities and risks and develops and implements security strategies and recommendations to enhance client security posture.
• Evaluates client IT assets and infrastructure to ensure alignment with business needs, operational objectives, and industry standards, providing detailed recommendations for upgrades, replacements and optimizations.
• Works cross-functionally with the Marketing Team to attain account growth goals through the creation and delivery of basic customer education.
• Participates in marketing campaigns and proactively follows up with targeted customers to support account growth objectives.
• Maintains in-depth knowledge of all company service offerings.
• May travel onsite to customer locations for account reviews and to observe processes.
• Keeps accurate records of all customer information and communication in internal CRM systems as well as customer preferences and notes to help tailor customer outreach.
• Enters all time and expenses into the CRM as they occur.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level