Client Technology Solutions Specialist (Groupize)

BCD

4d • $70,000 - $82,000 • Hybrid

About The Position

This role focuses on improving how meetings programs run at a global level, with a strong emphasis on meetings technology, contracting, process improvement, and operational efficiency. The Global Meetings Program and Technology Manager will support and optimize the meetings technology experience, currently Groupize, by partnering with client stakeholders and sourcing teams across regions. A consultative approach will be used to understand current workflows, identify improvement opportunities, create standard operating procedures (SOPs), and drive more consistent, scalable ways of working. The role also requires strong experience in contract review and negotiation, and the ability to translate reporting and program data into meaningful business insights and recommendations. The schedule will need to align across GMT and PT time zones (6:00 AM – 3:00 PM PT) due to collaboration with a Europe-based Global Travel Manager.

Requirements

• Managing global meetings programs, meetings operations, or event technology tools
• Creating SOPs, improving processes, and driving operational efficiencies
• Reviewing and negotiating contracts for meetings and events
• Taking a consultative approach to understand stakeholder needs and recommend practical solutions
• Working hands-on with meetings technology platforms, ideally Groupize
• Training users, supporting adoption, and communicating clearly with stakeholders
• Using data and reporting to identify trends, evaluate performance, and support business decisions
• Balancing strategic improvement work with day-to-day program execution

Nice To Haves

• Experience supporting a global meetings technology platform in an administrative or power-user capacity
• Familiarity with meetings, travel, sourcing, and supplier management processes
• Experience working with client-facing teams in a consultative or advisory role
• Strong analytical skills and comfort reviewing multiple reports to provide meaningful business insights
• Experience working with global stakeholders across multiple regions and time zones
• HCP or Life Sciences planning experience
• Familiarity with Microsoft Copilot
• Ability to work remotely

Responsibilities

• Manage and support key elements of a global meetings program, with a focus on operational consistency and user adoption
• Serve as a subject matter resource for the meetings technology platform, currently Groupize, including day-to-day support, issue resolution, and process guidance
• Partner with client administrators and sourcing teams to understand how they use the system today and recommend improvements
• Create and maintain SOPs, training materials, and process documentation to support program users and promote best practices
• Identify opportunities to improve workflows, simplify processes, and drive efficiencies across meetings operations
• Review, negotiate, and support meeting and event contracts, with a strong understanding of risk, supplier terms, and business requirements
• Support venue sourcing and supplier engagement as needed
• Analyze multiple reports and data sources to deliver clear, relevant business insights and program recommendations
• Collaborate with cross-functional stakeholders across regions and time zones to keep program priorities moving forward

Benefits

• Flexible Working
• Room to Grow
• Everyone has a voice
• Make your move
• comprehensive healthcare
• retirement plans
• continued education support
• diverse work locations
• travel and hotel discounts
• volunteer and sustainability opportunities
• a successful employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed