Client Solutions Specialist (Remote U.S.)

Legacy Tree Genealogists • Salt Lake City, UT

2d • Remote

About The Position

Legacy Tree Genealogists is seeking a Client Solutions Specialist to help people discover their heritage. The company has been changing lives for almost 20 years by answering deep questions about ancestry. Legacy Tree is growing and needs additional support to maintain its high-rated genealogy research services. The role involves responding to warm leads, selling company services, establishing client relationships, and contributing to sales goals. The position requires checking voicemail and email daily, attending monthly department and all-staff meetings, and being flexible for workload surges or team absences.

Requirements

• 2 years sales experience, preferably in professional/consulting services
• Deep familiarity with UK and/or Australian English, including local idioms, colloquialisms, and conversational speech patterns
• Experience working with clients in the UK and open to accommodating their time zone
• Experience in telephone and video call sales (preferably not scripted)
• Looking for a part-time job with a very flexible schedule
• Motivation for closing sales and helping people
• Experience with CRM and pipeline management
• Excellent listening, negotiation, and presentation skills
• Proven ability to meet KPIs such as sales goals
• Adept at building trust and credibility
• A quiet place to work with a computer, great internet, and without distractions (a quiet background for phone calls is a must)
• Interest and preferably some knowledge in genealogy
• Must be located in the United States
• Availability starting from 8:00 AM MT for shifts and daily check ins

Responsibilities

• Assisting potential clients to find the best solution for their research needs
• Responding to warm sales leads and selling company services over the phone, video, and email
• Establishing and maintaining potential client relationships
• Contributing to the sales team by meeting deadlines and achieving individual and team sales goals
• Attending company meetings and filling in for team members as needed
• Checking voicemail and email every business day
• Attending monthly department meetings and all-staff meetings

Benefits

• Hourly rate plus commission
• Remote-based company
• Flexibility in work schedule
• Opportunity to work with a growing company recognized for its growth
• Company chat Break Room
• Annual retreats
• Award-winning company culture (Best and Brightest Companies to Work for in the Nation)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed