Client Site Liaison II (Laboratory Send Outs Technician)
About The Position
The Client Site Liaison II works on-site at Owensboro Health and serves as a liaison between the client and ARUP departments, including Client Relations Training, Business Development, Technical, Marketing, Support Services, Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The role helps resolve specimen-submission issues and responds to client questions. It processes, labels, and prepares ARUP specimens for shipment in accordance with the ARUP test directory and applicable DOT and IATA guidelines. The position is based at 1201 Pleasant Valley Road, Owensboro, Kentucky. The schedule is Monday through Friday, 40 hours per week, from 10:00 a.m. to 6:30 p.m. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. ARUP describes its workplace as committed to diversity, professional growth, continuous development, accountability, integrity, service, and excellence.
Requirements
- Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
- Be familiar with packing and transport of Category A and Category B substances.
- Be familiar with applicable CAP, NY, and other regulatory agency requirements.
- Be competent with the client's LIS and ARUP Connect.
Responsibilities
- Pour off, label, and process ARUP specimens in accordance with the specimen-handling section of the ARUP test directory.
- Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines.
- Be familiar with packing and transporting Category A and Category B substances.
- Detect and resolve issues related to test or specimen submissions before shipping specimens to ARUP.
- Receive and initiate calls between the client site and ARUP.
- Provide clients with information about specimen requirements, fees, turnaround times, and referral laboratory vendors.
- Assist in distributing technical information, hotlines, test bulletins, and company updates to the client.
- Keep the client informed about ARUP value-added services, including ATOP, Connect, and Consult.
- Research pending test lists for ARUP specimens.
- Read, understand, and comply with position-related SOPs.
- Order and maintain supplies related to ARUP testing and keep required inventories on hand.
- Locate ARUP documentation for public health reporting when asked; the position does not report results to a public health agency.
- Maintain familiarity with CAP, NY, and other regulatory agency requirements where applicable.
- Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain couriers as necessary.
- Maintain required records and documentation.
- Demonstrate competency with the client's LIS and ARUP Connect.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
