Client Site Liaison II (Laboratory Send Outs Technician)

ARUP Laboratories Career•Nashville, TN

10d•Onsite

About The Position

The Client Site Liaison II is an on-site specimen processor at PathGroup Labs, LLC, in Nashville, Tennessee. The role is part of ARUP Laboratories’ Client Relation Training department within the Business Development Sales division. The position processes ARUP specimens for transport to ARUP, supports communications between the client site and ARUP, and helps clients with specimen and testing information. The schedule is Tuesday through Saturday, 7:00 a.m. to 3:30 p.m., for 40 hours per week. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. ARUP describes its work environment as focused on diversity, professional growth, continuous development, accountability, integrity, service, and excellence.

Requirements

Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
Demonstrate the ability to speak, read, and understand English.
Comply with ARUP policies and procedures.
Use personal protective equipment in accordance with CDC and OSHA regulations and company policies.

Responsibilities

Pour off, label, and process ARUP specimens as they become available, following the specimen-handling section of the ARUP test directory.
Prepare ARUP specimens for transport in accordance with DOT and IATA guidelines.
Maintain familiarity with the packing and transport requirements for Category A and Category B materials.
Detect and resolve issues related to test or specimen submissions before specimens are shipped to ARUP.
Receive and initiate calls between the client site and ARUP.
Provide clients with information that may include specimen requirements, fees, turnaround times, and referral laboratory vendors.
Assist in distributing technical information, hotlines, test bulletins, and company updates to the client.
Keep the client informed about ARUP value-added services, including ATOP, Connect, and Consult.
Research pending test lists for ARUP specimens.
Read, understand, and comply with SOPs related to the position.
Order and maintain supplies related to ARUP testing and keep required inventories on hand.
Locate ARUP documentation for Public Health reporting when asked; the position does not report results to a public health agency.
Maintain familiarity with applicable CAP, NY, and other regulatory agency requirements.
Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain as necessary.
Maintain required records and documentation.
Use the client’s LIS and ARUP Connect competently.
Perform other duties as assigned.