Client Site Liaison II - (Laboratory Send-Outs Technician)
About The Position
The Client Site Liaison II works at Billings Clinic in Billings, Montana, acting as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing, and Support Services divisions. Support Services include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The liaison works with clients to resolve specimen-submission issues and answers client questions. The role handles and prepares ARUP specimens for shipment, supports communication between the client site and ARUP, shares technical and service information with the client, and maintains supplies, records, and documentation. The position requires familiarity with specimen shipping requirements, client and ARUP systems, and applicable regulatory requirements. The position is based at the client site and is scheduled Tuesday through Saturday, 40 hours per week, from 7:30 AM to 4:00 PM. The work takes place in a biohazard laboratory environment and requires personal protective equipment in accordance with applicable regulations and policies.
Requirements
- Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
- Be familiar with all aspects of packing and transporting Category A and Category B substances.
- Be familiar with applicable CAP, NY, and other regulatory agency requirements.
- Be competent with the client’s LIS and ARUP Connect.
- Comply with ARUP policies and procedures.
- Be able to use personal protective equipment in a biohazard laboratory environment in accordance with CDC and OSHA regulations and company and departmental policies.
Responsibilities
- Pour off, label, and process ARUP specimens according to the specimen-handling section of the ARUP test directory.
- Prepare ARUP specimens for transport in accordance with DOT and IATA guidelines.
- Identify and resolve issues related to test or specimen submissions before specimens are shipped to ARUP.
- Receive and initiate calls between the client site and ARUP.
- Provide clients with information about specimen requirements, fees, turnaround times, and referral laboratory vendors.
- Assist in distributing technical information, hotlines, test bulletins, and company updates to the client.
- Keep the client informed about ARUP value-added services, including ATOP, Connect, and Consult.
- Research pending test lists for ARUP specimens.
- Read, understand, and comply with SOPs related to the position.
- Order and maintain supplies related to ARUP testing and keep required inventories on hand.
- Locate ARUP documentation for Public Health reporting when asked; the position does not report results to a public health agency.
- Maintain familiarity with applicable CAP, NY, and other regulatory agency requirements.
- Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain couriers as necessary.
- Maintain required records and documentation.
- Use the client’s LIS and ARUP Connect competently.
- Perform other duties as assigned.
- Conduct oneself in compliance with all ARUP policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
