Client Site Liaison II - (Laboratory Send-Outs Technician)

ARUP Laboratories Career•Carbondale, IL

10d•Onsite

About The Position

The Client Site Liaison II works at Southern Illinois Healthcare at Memorial Hospital Carbondale and serves as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing, and Support Services divisions. Support Services include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The position interacts with clients to resolve issues related to specimen submissions and responds to client questions. The role processes and prepares ARUP specimens for transport, helps identify and resolve submission issues, communicates with clients and ARUP, and maintains supplies and records. The liaison works in a biohazard laboratory environment and follows applicable ARUP policies, procedures, and safety requirements.

Requirements

Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
Be familiar with all aspects of packing and transporting Category A and Category B substances.
Demonstrate ability to speak, read, and understand English.

Responsibilities

Pour off, label, and process ARUP specimens according to the specimen handling section of the ARUP test directory.
Prepare ARUP specimens for transport in accordance with DOT and IATA guidelines.
Detect and resolve issues related to test or specimen submissions before shipping specimens to ARUP.
Receive and initiate calls between the client site and ARUP.
Provide clients with information about specimen requirements, fees, turnaround times, and referral laboratory vendors.
Assist in distributing technical information, hotlines, test bulletins, and company updates to the client.
Keep the client informed about ARUP value-added services, including ATOP, Connect, and Consult.
Research pending test lists for ARUP specimens.
Read, understand, and comply with SOPs related to the position.
Order and maintain supplies related to ARUP testing and keep required inventories on hand.
Locate ARUP documentation for Public Health reporting when asked; the position does not report results to a public health agency.
Maintain familiarity with applicable CAP, NY, and other regulatory agency requirements.
Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain as necessary.
Maintain required records and documentation.
Demonstrate competency with the client’s LIS and ARUP Connect.
Perform other duties as assigned.