Client Services Representative

CAYA Collaborative Care•Hopkinsville, KY

2d•$16 - $0•Onsite

About The Position

The Client Services Representative (CSR) serves as the first point of contact for clients, visitors, and staff, providing a professional and welcoming experience. The role handles front desk operations, including answering calls, scheduling appointments, verifying insurance, and completing administrative tasks accurately while maintaining client confidentiality. The CSR supports smooth clinic operations, collaborates with team members, and upholds the company’s core values of integrity, teamwork, respect, compassion, and accountability. The position is based at the Sivley Building PC 0AV58 in Hopkinsville, Kentucky. It is full-time, on the first shift, and may require travel to other locations, with travel listed as up to 25%. The salary is $15.60 per hour.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and basic computer skills.
Ability to operate office equipment, including printers and copiers.
Typing skills sufficient for accurate and efficient work.
Ability to sit or stand for extended periods and lift up to 15 pounds.
Strong organizational, multitasking, and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to handle confidential information with discretion.
Accuracy and attention to detail in administrative tasks.
Ability to follow office procedures and documentation standards.
Professional appearance and courteous demeanor.
Ability to adapt to changing priorities, including providing coverage at other locations, working extended hours, and some Saturdays as needed.
Willingness to uphold the company's core values: integrity, teamwork, trust and respect, care and compassion, and ownership and accountability.

Responsibilities

Maintain a professional image of the company through respectful and effective communication with clients, visitors, coworkers, and supervisors.
Answer, screen, and direct a high volume of incoming calls promptly and accurately.
Greet clients, check them in, and notify appropriate staff of arrivals.
Schedule, confirm, and update client appointments following established procedures.
Verify and enter insurance and client information accurately; perform administrative tasks; and audit incoming paperwork and personal work for errors and proper organization.
Maintain client confidentiality and comply with HIPAA and company privacy policies.
Handle the cash drawer and financial transactions accurately.
Conduct client urinary drug screenings and assist with vital signs as needed.
Support clinic operations by providing front desk coverage and traveling to other locations when needed.
Manage multiple projects efficiently and collaborate with team members to maintain a smooth workflow.
Perform other duties as assigned to support overall clinic operations.