Client Services Representative

All-Stat Portable•Skokie, IL

4d•$18 - $20•Onsite

About The Position

All-Stat Portable is a full-service portable diagnostic company serving post-acute, at-home, and corporate clients across Illinois, Indiana, Wisconsin, Michigan, Maryland, Washington, DC, and Virginia. The company’s mission is to provide high-quality diagnostic services and act as a strategic partner to clients. The Client Services Representative works in an in-office, 24/7 call center and serves as a communication point for emergency and non-emergency requests for diagnostic care. The representative enters orders, routes technicians using tracking and routing technology, relays positive results, and responds to questions about order status and technician arrival times. The role also involves receiving requests, transmitting messages, tracking vehicles, and prioritizing technician routes.

Requirements

Availability to work overnight and weekends on a rotating basis.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize and delegate tasks and responsibilities effectively.
Strong interpersonal skills for interacting with internal and external managers, clients, and associates.
Experience upholding performance and quality standards.
Attention to detail and ability to multitask.
Ability to use multiple computer systems and applications simultaneously.
High school diploma or higher education.
Previous experience in a medical setting, customer service environment, or medical dispatch is preferred but not required.

Nice To Haves

Previous experience in a medical setting, customer service environment, or medical dispatch.

Responsibilities

Intake orders from clients and customers by phone and other electronic methods in a 24/7 call center.
Enter orders into the medical tracking system and maintain logs and other information.
Make outbound calls to provide status updates and relay positive results.
Assist technicians and nurses with troubleshooting.
Dispatch orders for all All-Stat Portable services and monitor technician and nurse routes, exam status, and exam priority to support fast turnaround times.
Create CD images upon request and distribute them appropriately.
Communicate pertinent order information, obstacles, and requirements to technicians and nurses.
Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.
Provide field technicians with information about orders, traffic, obstacles, and requirements.
Grant online access to outside medical professionals.
Correct and modify issues with exams or order information.
Provide courteous, professional customer service with a sense of urgency.