Client Services Representative

SWAN Denver • Denver, CO

3d • Onsite

About The Position

Swan Plumbing, Heating, and Air Conditioning is seeking enthusiastic Client Services Representatives to provide prompt, professional support and help clients navigate their service needs. The role handles a high volume of inbound calls and makes outbound calls to existing clients to book appointments, resolve inquiries, and address concerns. Representatives are expected to provide effective solutions, de-escalate concerns, maintain accurate interaction records, and meet productivity goals while preserving call quality and following call flows and scripts. The position works in a professional office environment and uses computers, phones, and standard office equipment.

Requirements

• Ability to talk and type accurately, with a typing speed of at least 45 words per minute.
• Commitment to providing superior client service.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong judgment skills to make sound business decisions.
• Proficiency with Microsoft Suite products.

Nice To Haves

• 1–3 years of call center experience preferred.
• HVAC and plumbing industry experience is a plus.
• Experience with ServiceTitan is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Receive a high volume of inbound calls and make outbound calls to existing clients to book appointments at a high conversion rate.
• Identify client requests or concerns quickly, provide effective solutions, and de-escalate concerns.
• Use critical thinking and sound judgment to solve client problems and determine appropriate solutions.
• Proactively learn and maintain a thorough understanding of the company's products and services.
• Enter accurate, detailed records of client interactions and actions taken while handling calls and minimizing hold times.
• Meet company productivity standards and goals while maintaining high-quality calls and following expected call flows and scripts.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off, holidays, and sick leave.
• Ongoing training and development opportunities for professional growth and advancement.
• Supportive, inclusive, and dynamic work environment focused on teamwork and employee satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed