Client Services Representative

Arvato • Pleasant-Prairie, WI

10d

About The Position

The Client Services Representative manages customer accounts and helps ensure service level agreements are met. The role supports shipment tracking and order management, maintains shipment and customer records, and provides customer support to international and domestic clients. It also assists the Account Manager with technical advice and problem-solving, while following client routing guides, standard operating procedures, and established escalation processes.

Requirements

• At least two years of customer service experience.
• At least two years of Microsoft Office experience.
• Intermediate to advanced Excel experience.
• High school diploma or equivalent.
• Initiative and flexibility to work in a fast-paced, changing environment.
• Strong organizational skills.
• Solid analytical ability.
• Strong verbal and written communication skills.

Nice To Haves

• Bachelor’s degree.
• Experience with PowerPoint and Power BI.
• 3PL, supply chain, logistics, or similar experience.
• E-commerce experience.
• SAP knowledge.
• Project management experience.

Responsibilities

• Support end-to-end shipment tracking and follow established SOPs.
• Monitor shipments using dashboards and identify open or aging items.
• Classify delivery exceptions and follow defined resolution processes.
• Assist with appointment scheduling and updates.
• Communicate with carriers using approved templates.
• Maintain and retrieve shipment documentation, including BOL, PRO, and POD.
• Compile required documentation for cases and escalations with guidance.
• Perform basic data checks for shipment accuracy.
• Update systems with shipment statuses and notes.
• Document case activity with clear next steps and ownership.
• Capture initial details for shortages, damages, or discrepancies (OS&D).
• Follow SOPs for returns, refusals, and reconsignment requests.
• Recognize standard accessorial types.
• Provide updates to internal stakeholders when requested.
• Follow routing guides and SOPs for all clients.
• Escalate issues according to defined processes.
• Prepare and maintain status reports, modify schedules, and assist the Account Manager with technical advice and problem-solving.
• Handle order management, inventory updates, and customer support for international and domestic clients.

Benefits

• 401(k) with company matching up to 6%.
• Paid time off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits, including legal and financial assistance and pet insurance.
• Employee Assistance Program.
• Employee development opportunities, including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED