Client Services Representative - 3rd Shift
About The Position
At Pieper Veterinary, we know that a positive client experience begins with a warm welcome, compassionate support, and exceptional service. We are seeking kind, compassionate, and detail-oriented 3rd Shift Client Service Representatives to join our outstanding team of veterinary professionals at our Specialty, Emergency, and Primary Care Hospital in Middletown, Connecticut. As a Client Service Representative, you will play an important role in creating a positive experience for our clients and patients by providing excellent customer service, supporting hospital operations, and helping connect pets with the care they need. Our vision is simple: to make the community and the people and animals in it happier and healthier, and we need your help to accomplish that.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Must be 18 years or older to apply.
Nice To Haves
- Experience with EzyVet and Smartflow are an additional plus but not required.
- Ability to remain calm during emotional and stressful situations.
Responsibilities
- Providing excellent customer service to clients and patients.
- Supporting hospital operations.
- Helping connect pets with the care they need.
- Handling patients on a leash or in a carrier.
- Collaborating with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Assisting with other duties as needed and working effectively in a team-oriented environment.
- Remaining calm and composed under pressure, especially in high-stress or emotional situations.
- Continuing to learn and stay updated on best practices in client service and veterinary care.
Benefits
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Up to 75% employee pet care discount
- Annual uniform allowance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
