Guest Services Representative (3rd Shift)

Air Force Materiel Command • Wright-Patterson AFB, OH

7d • Onsite

About The Position

This position is Non-appropriated Fund (NAF) and will be assigned to the Lodging Operations at Wright-Patt AFB. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. The position includes paid holidays, leave accrual, as well as optional participation in Health/Dental and Life Insurance plans, Retirement, 401K and Flexible Benefits plans.

Requirements

• Must be willing to provide proof of status as a U.S. citizen or Non-U.S. National.
• Must meet specified residency criteria.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• Must meet the appropriate minimum age requirement for working with and/or serving alcoholic beverages.
• Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
• Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
• Must be able to read, speak, and write English.
• Must meet state and legal age requirement for sale of alcoholic beverages.
• Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).
• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list.
• Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guest and entered into guest folio.
• Prints backup reports from property management system.
• Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensure front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Performs other related duties as assigned.

Benefits

• paid holidays
• leave accrual
• optional participation in Health/Dental and Life Insurance plans
• Retirement
• 401K
• Flexible Benefits plans
• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed