Client Services Representative

TEKsystems • Pittston Township, PA

18h • $19 - $19 • Onsite

About The Position

This role involves responding to inbound calls from existing customers, assisting with account updates, policy changes, and billing questions. You will help customers enroll in automatic payment options, provide solutions to customer concerns while delivering a positive experience, and retain customer relationships through professional and effective service. The position requires accurately documenting interactions within CRM systems, managing multiple screens and software systems simultaneously, and meeting productivity, quality, and customer satisfaction goals.

Requirements

• Strong customer service and communication skills
• Ability to multitask across multiple systems and applications
• Reliable attendance and professional work ethic
• Comfortable working in a fast-paced environment
• Strong computer skills, including Microsoft Office

Nice To Haves

• Call center or contact center experience
• Customer service experience in retail, hospitality, banking, healthcare, or similar industries
• CRM experience, including Salesforce or comparable systems
• Experience handling high call volumes
• Associate's or Bachelor's degree preferred but not required

Responsibilities

• Responding to inbound calls from existing customers
• Assisting with account updates, policy changes, and billing questions
• Helping customers enroll in automatic payment options
• Providing solutions to customer concerns while delivering a positive experience
• Retaining customer relationships through professional and effective service
• Accurately documenting interactions within CRM systems
• Managing multiple screens and software systems simultaneously
• Meeting productivity, quality, and customer satisfaction goals

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree