Client Services Representative

Credit Control LLC•Earth City, MO

8d•Onsite

About The Position

Build your career with a growing company and gain experience supporting clients, consumers, and account operations. Credit Control is looking for detail-oriented, dependable individuals to join our Client Services team. This is a great opportunity for someone who enjoys problem-solving, working with information and computer systems, and making sure work is completed accurately and on time. This is not a traditional phone-based customer service or call center position. Client Services Representatives perform a variety of account, correspondence, and client-support functions depending on their assigned team. Client Services Representatives support the day-to-day servicing of client accounts. Specific responsibilities vary based on team assignment, business needs, and experience.

Requirements

High school diploma or equivalent required.
Strong reading comprehension and written communication skills.
Excellent attention to detail and accuracy.
Strong organizational and time-management skills.
Ability to research information and follow detailed procedures.
Ability to manage multiple tasks and changing priorities.
Comfortable learning and working in multiple computer systems.
Proficiency with email and Microsoft Office, including Word and Excel.
Ability to use good judgment within established guidelines.
Administrative, data processing, financial services, accounts receivable, insurance, banking, medical billing, or similar experience is a plus.
2 years of Administrative experience.
2 years of Microsoft Excel experience.

Nice To Haves

Previous collections or client-support experience is helpful but not required.
Candidates with previous experience may be considered for assignments involving more direct client support, reporting, and client-specific responsibilities.
1 year of Debt Collection experience.
2 years of Customer Service experience.

Responsibilities

Review and process consumer communications received through mail, email, text, and other channels.
Determine the appropriate action based on established procedures, update account information, prepare responses, and ensure correspondence is handled accurately and timely.
Support a designated client or group of accounts by completing required account-processing activities.
Research account information, process validation-of-debt requests, prepare documentation, update systems, and follow specific client requirements and procedures.
Respond to client requests, prepare reports, coordinate deliverables, research account questions, monitor client-specific requirements, and work with internal departments to ensure client needs are met.
Review, research, and process account information accurately and efficiently.
Research and process validation-of-debt requests and supporting documentation.
Update account records and information within company systems.
Prepare correspondence, reports, documentation, and other client deliverables.
Respond to requests using established procedures, templates, and client-specific requirements.
Work with Operations, Compliance, and other departments to research and resolve account or client requests.
Manage multiple assignments while meeting established deadlines and quality expectations.
Follow company, client, and regulatory requirements when handling account information.
Protect confidential consumer and client information.