Client Services Representative full time
About The Position
Urban Vet Care is a busy veterinary hospital in downtown Denver’s Highlands neighborhood, dedicated to gold-standard client and patient care. The hospital is seeking a friendly, professional, reliable, and service-oriented full-time Client Services Representative to support clients and their pets. The position is specifically scheduled on Mondays, Tuesdays, Thursdays, and Fridays. The role serves as a client liaison throughout hospital visits and supports reception operations, appointment coordination, patient recordkeeping, payments, and communication with clients and staff.
Requirements
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Passion for animals, exceptional client care, and teamwork.
Nice To Haves
- Previous experience in a veterinary or medical setting is preferred but not required.
Responsibilities
- Greet clients and pets as they enter the hospital.
- Keep the reception area, lobby, and exam rooms clean and odor-free.
- Verify and update addresses and phone numbers in medical records.
- Weigh pets at each hospital visit and record their weight in the medical file.
- Schedule appointments and surgeries according to hospital policy.
- Answer phone calls promptly and professionally.
- Record medical information, client requests, and communications from clients, referring veterinary hospitals, doctors, and other staff in medical records.
- Call to confirm next-day appointments and follow up with hospitalized and surgical patients.
- Address patients’ medical needs and triage emergencies with the medical team.
- Provide routine instructions to clients and prefilled prescription instructions.
- Prepare invoices, collect and process payments, explain invoices to clients, and balance cash and reconcile credit at the end of each day or shift.
- Regularly update the client information area in the hospital.
- Review charts of discharged patients for completeness, reminders, and follow-up.
- Maintain the appointment schedule.
- Retrieve, update, and file patient records; obtain client consent forms and record them in the computer.
- Act as a client liaison during visits, help minimize waiting times, and coordinate treatment and information requests with staff and clients to ensure workflow is completed.
- Perform other assigned duties, such as handling daily emails and online scheduling.
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
