Client Services Project Coordinator - AGING & DISABILITIES

Sedgwick County•Wichita, KS

17d

About The Position

The Client Services Project Coordinator provides oversight, direction, critical program decisions, and staff supervision for Client Services’ adults 60+ and the Client Services Team. The role supports day-to-day operations of programs serving Sedgwick County residents: Short Term Case Management; Minor Home Repair (MHR), which addresses home safety and accessibility; the Transition program, which assists people at risk for homelessness or facing housing challenges; Veterans Direct Care, a VA-supported service-coordination program; and Administrative Case Management (ACM), which assists individuals applying for or renewing Medicaid Home and Community Based Services (HCBS). The position supervises and supports staff, ensures compliance with federal, state, and local regulations and program policies, oversees program operations and partnerships, monitors service quality and outcomes, and ensures timely reporting, billing, assessments, and paperwork. It also provides technical assistance and program resolution to consumers, family support members, community stakeholders, and other professionals.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Gerontology, Nursing, Counseling, or a health- or community-service-related field.
At least one year of case management experience in aging, disability, or related social services.
At least two years of supervisory experience.
Valid unrestricted U.S. driver’s license and current proof of automobile insurance.

Nice To Haves

Master’s degree from an accredited college or university in Social Work, Gerontology, Nursing, or Counseling.
Four or more years of case management experience in aging, disabilities, or related social services.
At least one year of experience completing Medicaid applications.
Three years of supervisory experience.
Licensed Social Worker or Nurse.
Bilingual in English and a language other than English.

Responsibilities

Participate in hiring and orientation; supervise, train, and evaluate staff competency and performance.
Oversee the Minor Home Repair and Transitions programs and related coordination; maintain and build home-repair and housing-insecurity partnerships; research funding to expand services; and manage and update agency housing lists every two years.
Oversee the Veterans Direct Care Program, including contracts and coordination; maintain partnerships; and ensure accurate billing, reporting, and paperwork submissions.
Oversee the Administrative Case Management Program, including contracts and coordination; maintain partnerships; ensure Medicaid compliance; and ensure timely billing, reporting, and paperwork submissions.
Oversee the Short-Term Case Management Program; maintain and develop partnerships as needed; and ensure timely billing, reporting, and paperwork submissions.
Monitor case manager caseloads, service quality, and program outcomes.
Submit timely program reports, billing, required assessments, and paperwork.
Ensure compliance with applicable federal, state, and local requirements; program policies and procedures; grant requirements; and the Sedgwick County Grants Procedures Manual.
Oversee service delivery, program expenses and revenue, staff activities, quality assurance, and data collection.
Monitor staff work assignments and caseloads, service quality, and program outcomes; meet regularly with staff to provide coaching and take disciplinary action as needed.
Ensure high-quality, person-centered services that promote independence, dignity, and housing stability.
Provide backup support for the case management team, ACM, and project coordinators as needed.
Provide technical assistance and program resolution to consumers, family support members, community stakeholders, and other professionals.