Client Services Proj Manager

Quad•Bentonville, AR

23h•Onsite

About The Position

The primary role of the Client Services Proj Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. This role is fully on-site in Bentonville, AR.

Requirements

Bachelor’s degree in Advertising, Communication, Marketing, or a related field is required. Appropriate education and/or experience may be substituted on an equivalent basis.
Minimum 3-5 years of project management experience including: retail marketing, corporate marketing department, and advertising agency.
Strong background in project management concepts, methodologies, and tools
Strong organizational skills with attention to detail
Ability to inform staff on project objectives.
Understanding of marketing strategy, creative, photography/videography, print production, media, and digital.
Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
Ability to respond quickly and effectively to clients' needs and issues.
Ability to understand and communicate issues verbally and in writing to clients, associates, and management.
Ability to relate to and develop relationships with Client’s low-and-mid level management.
Ability to understand and manage the execution of tasks to achieve the Client’s marketing goals.
Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
Experience with MS Word, MS Excel, MS PowerPoint, and Outlook.
Basic understanding of remote conductivity to communicate with Quad headquarters.
Strong written and verbal communication and interpersonal skills.

Responsibilities

Act as the primary day-to-day contact with Clients
Possess in-depth understanding of Client’s business objectives
Develop and manage project timelines and task lists
Ability to understand and identify opportunities for continued growth
Understand and manage the execution of tasks to achieve Client’s marketing goals
Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
Manage complex projects simultaneously
Meet tight deadlines within established budgets
Identify process challenges and work with internal leadership to solve
Attend regular planning meetings and provide detailed written confirmation/report
Work effectively to manage work across internal business units
Build and maintain client relationships with low-and-mid level management.
Suggest opportunities to the Account Manager to educate the client on Quad's services - directly or through the Client Services team.
Ensure the client is satisfied with performance of our Client Services Team and level of service.
Keep management informed regularly of events/issues that could impact client relationship.
Ensure the team adheres to established processes and procedures to ensure timely and accurate delivery of Client’s services. Escalate to management if necessary.
Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
Other duties as assigned by leadership