Manager, Client Services

LogixHealth

6h • Remote

About The Position

The Manager of Client Services is the contact for assigned LogixHealth clients after an implementation has been completed. The Manager will be responsible for ensuring client satisfaction within the healthcare revenue cycle process, serving as the client advocate within LogixHealth, and executing a highly effective and responsive issue resolution and communication process.

Requirements

• Two years related experience in the healthcare industry in a client facing role required.
• Revenue Cycle Management (RCM) experience
• Must possess management-level skills related to problem solving, prioritization, and organization
• Must possess data analysis skills, including financial trending, especially aggregate data interpretation
• Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives
• Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes
• Ability to learn and communicate complex healthcare industry related topics for clients
• Must possess high attention to detail to QA client deliverables, data, and communications

Nice To Haves

• Hospital, CMS, and/or healthcare insurance knowledge is preferred

Responsibilities

• Manage book of hospital and physician clients, with varying service lines and individual client needs
• Run regular and ad hoc meetings with clients
• Create client deliverables, including ad hoc reports and other summarizations
• Learn client preferences and proactively anticipate future needs
• Monitor services provided for client, including daily performance and financials
• Troubleshoot client issues using root cause analyses
• Analyze data reports, dashboards, and other key metrics related to client
• Collaborate with internal departments to ensure open communication and effective service delivery
• Proactively anticipate upcoming concerns/events in a client’s lifecycle and work with assigned clients to prevent/mitigate potential issues
• Develop and maintain an understanding of best practices to use in coaching our clients to success
• Ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

Benefits

• health, dental and vision
• 401(k)
• PTO
• paid holidays
• life and disability insurance
• on-site fitness center
• company-wide social events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees