Client Services Manager

Albert & Mackenzie, LLP

22h•$90,000 - $120,000•Onsite

About The Position

The Client Service Manager supports the day‑to‑day execution of client service operations within Albert & Mackenzie’s workers’ compensation practice. This role serves as a liaison between external clients, internal departments, and firm attorneys to ensure all parties have the coordination, information, and resources needed to effectively manage service standards, client programs, and sustain strong client partnerships.

Requirements

5+ years of experience in workers’ compensation, including firm operations, claims adjusting, or client services
Highly organized with strong follow-up and project coordination skills
Excellent communication skills with the ability to work across legal and operational teams
Ability to manage multiple priorities in a deadline-driven environment
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)
Be willing to travel as needed for Conferences, claim reviews, networking events, etc

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Serve as a day-to-day point of contact for clients and supporting ongoing communication and service needs
Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars
Track and manage action items, and follow-ups to ensure timely completion
Support implementation and adherence to client service instructions and reporting requirements
Act as a problem solver for any client service disruptions
Focuses on building a relationship at every “touch-point”
Act as a central point of contact for attorneys for client-related service needs and internal requests
Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery
Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests)
Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts
Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries
Monitor progress of ongoing projects and ensure alignment with timelines and expectations
Identify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver - escalate as needed
Proactively follow up on outstanding items to ensure resolution and client satisfaction
Maintain visibility into client activity to support consistency in service delivery across attorneys and offices