Client Services Manager
About The Position
Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast. And we’re just getting started. We’re looking for a results driven, people focused Submission Manager to lead a high performing team of Warranty Processing Specialists within our FileSmart organization. In this remote leadership role, you’ll be responsible for driving production, ensuring quality and compliance, and developing a team that directly impacts dealership profitability through accurate and timely warranty submissions. You’ll serve as both a strategic operator and a hands-on leader owning team performance, forecasting output, and proactively identifying opportunities to improve processes, training, and results. If you thrive in a fast paced environment, enjoy coaching others to success, and have a strong sense of ownership over outcomes, this is an opportunity to lead at scale and make a measurable impact.
Requirements
- 3+ years of experience in automotive warranty processing, service operations, or related field
- Strong understanding of warranty reimbursement processes, compliance, and documentation
- Proven ability to manage performance, drive results, and hold teams accountable to goals
- Excellent organizational and time management skills in a fast-paced environment
- Strong analytical mindset with the ability to interpret performance data and trends
- Effective communication skills with the ability to coach, influence, and motivate others
- Experience with Excel, reporting tools, and operational performance tracking
- Ability to work remotely while managing team productivity and engagement
Nice To Haves
- 1+ year of people management or team leadership experience preferred
Responsibilities
- Directly manage and coach a team of Warranty Processing Specialists
- Drive accountability to production goals based on tenure-based expectations and departmental targets
- Monitor daily, weekly, and monthly performance to ensure output and quality standards are met
- Foster a high performance, positive team culture rooted in accountability and results
- Deliver weekly recaps on team performance (weekly, MTD, and projected end of month outcomes)
- Identify risks to production targets early and take proactive action to correct course
- Ensure accuracy and compliance standards are consistently upheld across all submissions
- Lead onboarding and training for new hires, including process, tools, and industry knowledge
- Conduct quality control (QC) reviews and provide actionable, detailed feedback
- Facilitate ongoing training through refreshers, coaching sessions, and skill development plans
- Mentor individuals to close performance gaps and support career growth
- Identify process inefficiencies and implement improvements to increase speed and accuracy
- Develop, maintain, and update training materials, documentation, and workflows
- Partner cross-functionally to improve tools, reporting, and operational processes
- Stay ahead of evolving manufacturer policies, compliance requirements, and internal changes
- Proactively anticipate bottlenecks and implement solutions before they impact performance
Benefits
- Comprehensive health, vision, and dental insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and paid holidays
- Remote-first culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
