Manager, Client Services

MyPath • West Bend, WI

4d

About The Position

Homes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. We are looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites. As a Client Services Manager , you will: Maintain quality systems, processes and client services by providing oversight and support of assigned programs Performs human resource management for direct reports and supports staff in their professional development Develops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams. Oversees client service planning and collaborates on developing quantifiable success factors Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction. Promotes compliance and standardization regarding regulatory, contractual and company standards

Requirements

• Minimum of 18 years of age
• High School Diploma or GED, bachelor’s degree preferred
• 3 years of experience overseeing multi-site behavioral AFH or CBRF programs
• Valid Driver’s License with 3 years of acceptable driving record, required
• Successful completion of a caregiver background check, TB, and Health Screen

Nice To Haves

• bachelor’s degree preferred

Responsibilities

• Maintain quality systems, processes and client services by providing oversight and support of assigned programs
• Performs human resource management for direct reports and supports staff in their professional development
• Develops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
• Oversees client service planning and collaborates on developing quantifiable success factors
• Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
• Promotes compliance and standardization regarding regulatory, contractual and company standards

Benefits

• Base salary with premium pay for evenings or weekends
• Referral Bonus Program - $2,000 Bonus per positive referral
• Health, Dental, Vision, 401k, Life Insurance, Paid Time off, Company Stock
• Employee Assistance Programs
• ESOP benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees