Client Services Manager

Intertek•Champaign, IL

12h•$60,000 - $67,000

About The Position

Client Services Amazon DV Program- Champaign, Illinois Intertek is searching for a Client Services Manager to join our Food Services team in our Champaign, IL office. This is a fantastic opportunity to grow a versatile career in Nutraceutical testing and regulation! Intertek Nutraceuticals and Food Services team helps clients involved in the manufacturing and distribution of nutraceuticals and food products and services through assurance, testing, inspection, auditing, and certification. From the farm to the fork, we assist customers at all points of the food supply chain in providing quality and safety to the products and processes. As a Client Services Manager, you will be primarily responsible for administering the Amazon Direct Validation (DV) Program. Intertek is an approved Testing, Inspection, and Certification (TIC) company by Amazon. For sellers to be approved to sell their nutraceutical products on the Amazon’s platform, they must partner with an approved TIC like Intertek. This position provides an opportunity to ensure that products sold to the consumer are of the highest quality and to work with one of the biggest companies in the world. Salary & Benefits Information The base wage or salary range for this position is $60,000 - $67,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. What you’ll do: Respond to client inquiries concerning Intertek’s Direct Validation Program. Assess client needs and provide quotes for necessary services Compile and validate documentation provided by the client Complete Direct Validation reports and upload them to the Amazon sellers central Coordinate needed services with other branches of Intertek Assess client labels and health claims for regulatory compliance Promote services through marketing Liaison with laboratory experts to provide clients with industry knowledge This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Requirements

Basic Knowledge of chemistry and food marketplace regulations
BA/BS/MS/PhD Business, Chemistry, Food Science, Toxicology or related scientific degree
Organization, communication and analytical skills
Ability to understand and effectively communicate technical and business information, both oral and written to others, including co-workers, supervisors, clients, and vendors
Intermediate mathematical skills, including algebraic functions, statistics (mean, median, standard deviation, variance, probability), basic geometry (area, volume calculations), and scientific calculators
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work varied and extended hours/days, as business dictates
Must possess the fundamental technical and administrative skills required to perform the job duties - proficiency with Microsoft windows office suite required.
Model Intertek’s 10X Energies at all times within the work place, practicing business the right way
Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
Must be customer focused and quality driven
Ability to travel when necessary

Nice To Haves

2-5 years of related industry experience preferred
Fluent in Mandarin is plus, coordinate with Intertek China Team

Responsibilities

Respond to client inquiries concerning Intertek’s Direct Validation Program.
Assess client needs and provide quotes for necessary services
Compile and validate documentation provided by the client
Complete Direct Validation reports and upload them to the Amazon sellers central
Coordinate needed services with other branches of Intertek
Assess client labels and health claims for regulatory compliance
Promote services through marketing
Liaison with laboratory experts to provide clients with industry knowledge