Client Services Manager

AO Globe Life • Grand Rapids, WI

1d • Remote

About The Position

AO Globe Life is seeking experienced, people-focused professionals to join our remote team. This opportunity is ideal for individuals with backgrounds in management, client service, operations, or consulting who want to apply their leadership mindset in a flexible, fully remote environment. In this role, you will assist individuals and families across the United States in understanding and accessing supplemental benefit programs designed to provide financial protection and peace of mind. You will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options while delivering a high level of client service. Our organization provides structured training, ongoing mentorship, and a collaborative team environment that supports professional growth and leadership development.

Requirements

• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a functioning webcam
• Quiet and professional workspace suitable for virtual meetings

Nice To Haves

• Experience in customer service, consulting, sales leadership, or client success roles is helpful but not required.
• No prior experience in the insurance or benefits industry is required.
• A strong work ethic and willingness to learn are the most important qualities for success.

Responsibilities

• Connecting with individuals who have expressed interest in learning about benefit programs
• Scheduling and conducting virtual consultations with clients via Zoom
• Listening carefully to client needs and helping identify appropriate benefit options
• Explaining available coverage and guiding clients through the enrollment process
• Maintaining organized digital records of client interactions and documentation
• Providing follow-up support to ensure a positive client experience
• Participating in team meetings, mentorship programs, and ongoing professional development
• Collaborating with colleagues to share best practices and support team success

Benefits

• Our organization provides structured training, ongoing mentorship, and a collaborative team environment that supports professional growth and leadership development.
• AO Globe Life provides structured onboarding and mentorship designed to help professionals succeed in a remote environment.
• Training includes product knowledge, compliance standards, client engagement strategies, and ongoing professional development.
• Weekly training sessions and leadership development opportunities help team members strengthen communication skills, expand their expertise, and prepare for long-term career advancement.
• Team members enjoy the flexibility of working from anywhere in the United States while remaining connected through training, mentorship, and collaboration.
• Our organization emphasizes professionalism, reliability, and long-term growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed