Manager, Client Services
About The Position
We’re looking for a Manager, Client Services who thrives at the intersection of creativity, culture, and execution. This is a pivotal role for someone who loves turning big ideas into best-in-class creator campaigns, while keeping every detail running seamlessly behind the scenes. You’ll act as the engine behind campaign delivery, partnering closely with clients, creators, and internal teams to bring bold, culturally relevant work to life. From managing multiple high-impact campaigns to mentoring junior team members, you’ll play a key role in shaping both the work and the team. If you’re someone who is equal parts organized operator, relationship builder, and culture enthusiast, and you’re excited by the fast pace of the creator economy, this role is for you.
Requirements
- 4–5+ years of experience within an agency or brand environment, including people management experience
- Strong attention to detail with excellent communication, organizational, and interpersonal skills
- Proven experience executing creator/influencer marketing campaigns end-to-end
- A natural relationship builder with strong social instinct, comfortable working with both creators and clients
- Highly reliable and self-motivated, with the ability to operate independently in a fast-paced environment
- A proactive problem solver who anticipates challenges and delivers thoughtful solutions
- Ability to manage multiple workstreams, campaigns, and stakeholder communications simultaneously
- Resourceful and collaborativ, able to tap into internal expertise and continuously improve ways of working
- Deep understanding of the creator economy, with a strong pulse on Gen Z culture, trends, and (ideally) music culture
Nice To Haves
- Additional languages are a plus, but not required
Responsibilities
- Own and lead the day-to-day delivery of campaigns from kickoff through completion, ensuring timelines, budgets, and KPIs are consistently met
- Oversee the full campaign lifecycle including creator sourcing, outreach, contracting, briefing, concepting, content review, launch, reporting, and creator payments
- Serve as the primary client point of contact, building strong relationships, managing feedback, and continuously optimizing campaign performance
- Manage communications across 6–7 campaigns at a time, working with 80–100 creators simultaneously
- Lead internal and external meetings with confidence—bringing a strong understanding of brand, creator strategy, and campaign objectives
- Collaborate cross-functionally with Measurement and Paid teams to ensure campaigns are data-driven and performance-led
- Mentor and develop at least one Campaign Executive, supporting their growth, performance, and career development
- Bring a solutions-first mindset—proactively identifying challenges and solving them before escalation is needed
Benefits
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Retirement planning with employer match
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner's Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
