Client Services Manager

Full Good Fulfillment•Denver, CO

3d•$65,000 - $85,000•Onsite

About The Position

Own the client experience from end to end—and see the direct impact of your work every single day! Full Good Fulfillment We're a customer-obsessed supply chain and logistics partner for emerging food and CPG brands. Born in Summer 2022, Full Good Fulfillment & Logistics (FG Fulfillment LLC) is the hassle-free logistics solution for brands that deserve better. From dry goods to frozen, kitting to big seasonal launches—we’re the secret sauce behind perfectly executed deliveries. We are a mission-driven company that’s flipping fulfillment on its head for CPG brands. We are a small but mighty team where your impact is huge and your voice matters, and we have a high-energy, fun-loving, get-it-done culture. What You Will Do As a Client Services Manager, you’ll own the success of a portfolio of fast-growing CPG brands—ensuring seamless execution and a white glove approach across fulfillment, logistics, and client experience. You’ll act as the bridge between our clients and our operations team, driving both day-to-day excellence and long-term growth opportunities.

Requirements

3+ years in a customer facing role (bonus if it’s in CPG, logistics, fulfillment, or all of the above)
Rockstar communicator and relationship builder
LOVES working on a team in a fast paced environment
Operationally savvy. You know how to connect the dots between client needs and warehouse workflows
Tech-friendly: Google Drive, QuickBooks/Bill.com, Shopify, Amazon FBA/FBM, TikTok Shop, and more
Organized, coachable, resourceful, and cool under pressure
Willing and able to work onsite in our Denver office 5 days a week

Nice To Haves

Food warehouse knowledge is a big plus (FIFO, HACCP, USDA standards)

Responsibilities

Manage and grow a portfolio of fulfillment client partners, ensuring satisfaction, retention, and revenue growth
Identify and implement efficiency-driving initiatives that support client success and operational scalability
Serve as the main point of contact for clients—email, phone, video, and in-person
Support internal teams with tasks including: invoicing & billing accuracy, client-facing communication & updates, transportation coordination, and inventory flow and exception management
Strategize new sales channels and opportunities for client revenue growth within Full Good Fulfillment
Understand each client’s SKUs and specific program requirements, including DTC, Wholesale, Kitting, and more
Own the accuracy and creation of pack-out guides and SOPs
Perform weekly and monthly client performance and service-level evaluations
Build and manage internal and client-facing transportation programs (inbound/outbound logistics)
Develop and implement an appointment management system for inbound and outbound shipments
Collaborate closely with Operations and Client Services to ensure successful program launches and ongoing service execution
Process and oversee all order types: DTC, B2B/Wholesale, Amazon, EDI, Subscription, and Seasonal

Benefits

Competitive base salary range of $65,000 - 85,000 (final salary commensurate with experience) + annual bonus tied to company performance and client success
Health benefits after 90 days of employment
2 weeks PTO (accrues immediately after training.) Some blackout dates during Q4 peak season (we’re busy, but it’s worth it!)
Cell phone stipend ($25 per paycheck)
Express Toll Pass after 90 days of employment for ease of commuting
Company laptop and equipment provided
High-growth, hands-on learning environment

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