Client Services Manager

Global Medical Virtual Assistants

17h•$1,600•Remote

About The Position

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations. TASKS: Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager Medical Client-VA management Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Requirements

A Degree in a medical or healthcare-related field is preferred
At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
Highly proficient in the English Language (Both written and oral)
Can perform under pressure and work alongside high-level professionals in a team environment
Self-starter and highly-motivated
Is focused, organized, and has a growth mindset
At least one year of Training and Development experience (preferred but not required)
Ability to think outside the box: can understand requirements and create solutions if necessary
Must be efficient with MS Office applications and Google Suite
Open to working night shifts
Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
DSL / Fiber Connection - Minimum of 100mb/s contracted
Minimum of 20mb/s (Cell)

Responsibilities

Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
Medical Client-VA management
Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)