Client Services Manager

Gallagher•Nashville, IL

10h

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Requirements

High School Diploma/GED
3+ years of related experience
Understanding of the insurance brokerage business and customer service processes/tasks

Nice To Haves

Appropriate license

Responsibilities

Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, and sales.
Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts.
Independently provides support to assigned group of clients.
Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents.
Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff.
Responds to client questions and maintains a log of conversations.
Markets new and renewal accounts according to company procedures.
Assists with research and preparation for client presentations.
Develops new lines of business with current clients and informs clients of pertinent legal issues.
Prepares renewals according to procedures manual.
Supervises and conducts enrollment meetings and implementation procedures.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program