7060 - Client Services Manager

Symbia Logistics•Sparks, NV

9d•Onsite

About The Position

The Client Account Manager serves as the primary point of contact and representative for Symbia Logistics’ clients, bridging communication between clients and the Operations team. The role manages assigned accounts and client relationships, supports fulfillment and logistics operations, and works to resolve problems by identifying issues and proposing practical solutions. The position offers professional growth opportunities in a supply chain and 3PL environment. The manager coordinates with Operations, Project Managers, and Information Systems on special projects, client onboarding, software changes, contract terms and variances, and service-level agreement (SLA) compliance. The role also supports account billing, contractual requirements, chargeback management, project quoting and profitability analysis, order-volume planning, and client reporting. It may require working later than usual when deadlines or backlogs make it necessary to meet client needs, and includes working on the operations floor when needed to help meet SLAs and client requirements.

Requirements

Understand 3PL operations.
Have a strong understanding of logistics.
Demonstrate strong communication and organizational skills.
Be detail-oriented, particularly when identifying and managing chargebacks.
Be willing to work on the operations floor and take a hands-on approach.
Be willing to work later when deadlines or backlogs require it.

Responsibilities

Represent clients and the Operations team as a strong, effective voice and primary communication link.
Build and maintain relationships with assigned clients and manage their accounts, including billing and contractual needs.
Identify issues, develop viable solutions, and help the team resolve problems.
Quote special projects and ensure profitability using time studies and data analytics.
Participate in client meetings, gather feedback, and follow through on appropriate action steps.
Collaborate with Project Managers and Operations on special projects, contract variances, and SLA compliance.
Work with Operations and Information Systems to onboard new clients and implement software changes and contract terms.
Identify, mitigate, and manage chargebacks accurately and promptly.
Plan with Operations for special projects and fluctuations in order volume.
Work on the operations floor as needed to help ensure SLAs and client needs are met.
Identify out-of-scope work and mitigate scope creep or deviations from contractual obligations.
Present data, proposals, and business reviews to clients.
Create specialized reports and quarterly business reviews for internal and client audiences.
Perform other duties as assigned.