Client Services Manager

True Care • Brooklyn, NY

7d

About The Position

True Care, a Licensed Home Care Services Agency (LHCSA), is seeking motivated recent college graduates to join its Client Services team. The Client Services Manager serves as a link between caregivers and patients, supporting healthcare operations, project management, and client relations. The role involves coordinating care logistics and helping patients and families through their care journey. Depending on strengths and interests, the position may focus on scheduling coordination, intake operations, admissions operations, or retention operations.

Requirements

• Bachelor’s degree; recent graduates are strongly encouraged to apply.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Compassion and a genuine interest in serving others.
• Proficiency with Microsoft Office or Google Workspace.

Nice To Haves

• A degree in Healthcare Administration, Public Health, Communications, Public Relations, Psychology, Human Services, Sociology, or Social Work.
• Fluency or professional proficiency in Spanish, Russian, Haitian Creole, Hindi, or Chinese (Mandarin or Cantonese).

Responsibilities

• Match available home health aides with patient schedules.
• Resolve caregiver call-outs in real time and optimize coverage to maintain continuity of care.
• Serve as the first point of contact for new clients and referral sources.
• Manage the referral pipeline and collect patient demographic information.
• Verify insurance coverage and help move patients from inquiry to active care.
• Guide patients and families through the onboarding process.
• Coordinate required clinical assessments.
• Manage regulatory documentation and resolve administrative barriers so services can begin without delay.
• Conduct proactive check-ins with clients and caregivers.
• Identify and resolve service concerns before they escalate.
• Develop and implement strategies to keep clients and caregivers engaged and satisfied.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• PTO and paid holidays.
• Professional development opportunities.
• Structured mentorship and hands-on training in healthcare compliance, crisis management, and operations.
• Career growth opportunities in healthcare administration, operations, or human services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level