Client Services Manager
About The Position
True Care is seeking motivated recent college graduates to join its Client Services team, the operational core of the agency. The Client Services Manager serves as a key link between caregivers and patients, coordinating care operations and supporting families throughout their care journey. This fast-paced role provides hands-on experience in healthcare operations, project management, and client relations. Depending on the candidate’s strengths and interests, the role may focus on scheduling coordination, intake operations, admissions operations, or retention operations. Duties may include matching home health aides with patient schedules and resolving call-outs; handling new-client and referral-source inquiries, collecting demographic information, and verifying insurance; guiding patients and families through onboarding and coordinating clinical assessments and regulatory documentation; or checking in with clients and caregivers, resolving concerns, and supporting engagement and satisfaction.
Requirements
- Bachelor’s degree; recent graduates are strongly encouraged to apply.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Compassion and a genuine interest in serving others.
- Proficiency with Microsoft Office or Google Workspace.
Nice To Haves
- Degrees in Healthcare Administration or Public Health, Communications or Public Relations, Psychology or Human Services, Sociology, or Social Work are highly preferred.
- Fluency or professional proficiency in Spanish, Russian, Haitian Creole, Hindi, or Chinese (Mandarin or Cantonese) is a significant asset, but not required.
Responsibilities
- Match available home health aides with patient schedules.
- Resolve caregiver call-outs in real time and optimize coverage to maintain continuity of care.
- Serve as the first point of contact for new clients and referral sources.
- Manage the referral pipeline, collect patient demographic information, and verify insurance coverage.
- Guide patients and families through onboarding and coordinate required clinical assessments.
- Manage regulatory documentation and resolve administrative barriers so services can begin without delay.
- Conduct proactive check-ins with clients and caregivers.
- Identify and resolve service concerns before they escalate.
- Develop and implement strategies to keep clients and caregivers engaged and satisfied.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- PTO and paid holidays
- Professional development opportunities
- Hands-on training and structured mentorship from experienced healthcare leaders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
