Recruitment Client Services Manager

Cielo

About The Position

Cielo is seeking a Client Services Manager (CSM) to lead a team of recruiters in delivering exceptional service to clients. The CSM will build strong relationships with key client contacts to achieve talent acquisition partnership goals. This role requires a deep understanding of the client organization and the ability to develop and implement strategic hiring plans using various recruitment technologies. The CSM will also be responsible for managing recruitment metrics, P&L, and driving process improvements.

Requirements

Prior experience in a results-oriented TA role in talent acquisition or human resources.
Experience coaching peers or managing a team.
Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.
Strong proficiency in Microsoft Office Suite.
Bachelor’s degree in business, management, human resources, or related field, preferred.

Nice To Haves

Experience in Manufacturing Sector Recruitment
Hungary Based

Responsibilities

Lead a high-performing team to provide high-quality services focused on exceeding client expectations.
Set clear performance standards and goals for the team, assess progress, and proactively address gaps.
Provide leadership and coaching to direct reports through regular communication, feedback, and performance management.
Foster a positive, inclusive, and collaborative environment that encourages learning.
Develop a deep understanding of the client organization and build strong relationships with key stakeholders.
Partner with internal Cielo teams and client leaders for successful new client implementations.
Develop recruiting metrics and analytics to provide insights and drive decisions (e.g., time to fill, cost per hire, satisfaction surveys).
Foster relationships and build trust with Recruiters and hiring leaders.
Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategy.
Develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing, and utilization of recruitment technologies.
Participate in client meetings, sharing updates and data, and discussing service delivery gaps with remediation plans.
Support recruitment process needs of clients and leverage shared delivery resources effectively.
Maximize the use of Cielo resources to meet goals.
Responsible for Cielo-specific metric reports and P&L management.
Drive standardization, continuous improvement, and consistency of processes and procedures.
Collaborate with the Cielo Client Services Management team to share best practices and drive organizational initiatives.
Other duties as assigned.