Client Services Manager

FOX Television Stations•USA - MD - Remote, MD

1d•$79,100 - $105,000•Remote

About The Position

Are you a strategic client service leader with a passion for digital media, operational excellence, and supporting high-performing sales teams? If so, FOX Television Stations Sales may be the perfect place for you. We are seeking an experienced, collaborative, and solutions-oriented Client Services Manager to support our growing digital sales organization and help deliver best-in-class advertising solutions across our digital, streaming, and social platforms. This is a highly visible role that serves as a key partner to our Regional Digital Sales Managers (RDSMs) and local sellers across the FOX Television Stations group. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities simultaneously, and enjoys building processes that improve client satisfaction and sales efficiency. Leveraging the scale and resources of FOX Corporation, Tubi, and FOX Television Stations, FTS Sales delivers innovative advertising solutions to some of the nation's largest local television markets. As Client Services Manager, you will play a critical role in supporting revenue growth, enhancing campaign performance, and driving exceptional client experiences across our digital portfolio. Why Join Us? Strategic Impact: Play a key role in supporting digital revenue initiatives across 18 FOX-owned television stations and some of the nation's most influential media markets. Collaborative Environment: Partner with Digital Sales Managers, Ad Operations, Revenue Operations, Product, and Sales Leadership to deliver exceptional outcomes for clients and internal stakeholders. Growth & Innovation: Help shape processes, tools, and workflows that support the continued expansion of our digital advertising and streaming businesses. Flexibility: Work remotely while collaborating with a nationally distributed team of digital sales and marketing professionals.

Requirements

Bachelor's degree preferred.
7+ years of experience in digital media, local television, advertising, client services, or a related field.
Previous leadership, coaching, mentoring, or team management experience preferred.
Strong understanding of OTT, CTV, digital video, programmatic advertising, audience-based marketing, forecasting, reporting, and campaign optimization.
Proven ability to lead and develop teams.
Experience providing coaching, feedback, and performance management.
Ability to influence and collaborate with cross-functional stakeholders.
Highly organized with strong attention to detail.
Solutions-oriented and proactive approach to problem-solving.
Collaborative team player with a commitment to delivering exceptional customer experiences.

Responsibilities

Serve as a primary support resource for Regional Digital Sales Managers across assigned FOX Television Stations markets.
Lead and develop a team of Digital Sales Coordinators and a Quality Assurance Specialist.
Assist in the rollout and ongoing support of FLX OTT/CTV advertising products.
Coordinate campaign launches, optimizations, reporting, and client retention initiatives.
Partner with Ad Operations teams to ensure successful delivery of local and national advertising campaigns.
Provide escalation support for complex audience, forecasting, reporting, and campaign performance issues.
Support inventory forecasting and audience availability analysis for OTT/CTV campaigns.
Oversee audience strategy, campaign pacing reviews, and optimization recommendations.
Develop and deliver post-campaign performance reporting and insights.
Identify trends and opportunities that improve campaign effectiveness and customer satisfaction.
Ensure reporting accuracy and quality standards across assigned markets.
Build and manage scalable client service workflows and support processes.
Lead workload prioritization and resource allocation across the Client Services team.
Establish best practices that enhance communication, accountability, operational efficiency, and campaign quality.
Partner with QA Specialists to maintain campaign setup standards and quality assurance processes.
Drive process improvement initiatives, automation opportunities, and adoption of AI-enabled workflows.
Conduct performance coaching, employee development, and ongoing training initiatives.
Collaborate with Sales Leadership, Ad Operations, Product, Revenue Operations, Marketing, and Market Hub teams to support business objectives.
Influence outcomes and drive projects forward in a matrixed organization.
Serve as a subject matter expert for audience strategy, forecasting, reporting, and campaign execution.
Manage multiple high-priority initiatives while maintaining exceptional attention to detail and service levels.