Client Services Manager

Urrly • Dallas, TX

5d • $100,000 - $120,000 • Remote

About The Position

Work fully remote while owning payer client relationships in value-based care. This role involves leading day-to-day communication for assigned health plan clients, managing requests and deliverables with tight tracking, and coordinating outreach, scheduling, field operations, and reporting. The Client Services Manager will build client reports, dashboards, and status updates, flag risks early, drive fixes fast, and maintain milestones, notes, and documentation. This position also supports the onboarding and launch of new programs. The ideal candidate enjoys a fast pace, takes ownership, and is adept at starting, finishing, and following through on tasks.

Requirements

• Healthcare client services or operations experience
• Experience working with healthcare clients
• Strong Excel skills (pivots, VLOOKUP, formulas)
• Clear written and verbal communication
• Manage multiple programs independently
• Work standard U.S. business hours, remote-ready

Nice To Haves

• Payer or payer-services background
• Familiar with HEDIS/STAR (quality measures) or risk adjustment
• Experience with reporting or BI tools

Responsibilities

• Lead day-to-day communication for assigned health plan clients
• Manage requests and deliverables with tight tracking
• Coordinate outreach, scheduling, field ops, reporting
• Build client reports, dashboards, and status updates
• Flag risks early and drive fixes fast
• Maintain milestones, notes, and documentation
• Support onboarding and launch of new programs

Benefits

• Health, dental, vision
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed