Manager, Client Services

Sony Pictures Entertainment•Culver City, CA

1d•$92,000 - $97,000

About The Position

The Manager, Client Services is responsible for managing global digital fulfillment of content driven by SPT Sales and Operations contractual deals and obligations. This position will liaise directly with both internal/external clients and partners ensuring contract and delivery requirements are met. This position will also oversee deal launches, on-going digital servicing including the management of various steps needed to prepare content such as video mastering, asset retrieval, localization, on-boarding, encoding, transcoding & delivery.

Requirements

3 to 5 years of Film and/or TV sales servicing experience and managing a team.
BA/BS degree
Knowledge of Material distribution and general sales servicing of product for the TV/PPV/VOD markets
Knowledge of Video, audio and subtitle/cc elements (digital and physical)
Knowledge of Digital delivery
Knowledge of Rejection resolution
Knowledge of Industry developments (clients, competitors, technology)
General computer applications such as Xytech and Microsoft Office
Excellent interpersonal skills and communication skills
Ability to make decisions with limited supervisor input
Ability to organize data from a variety of sources and communicate information clearly
Ability to identify clear priorities and meet department goals
Ability to crosstrain and collaborate with various groups
Ability to manage costs within budgetary constraints
Ability to be a versatile learner, open to change and the challenge of unfamiliar tasks

Responsibilities

Facilitate the day-to-day activities and ensure that materials (video, audio, subtitles, closed caption files, etc.) are delivered by client’s request and contractual obligation.
Review and analyze contracts and/or client orders, to fulfill SPE obligations regarding distribution of materials.
Maintain all servicing activity on designated SPE tracking system for allocated territories to track status of client’s delivery.
Supervise coordinators and directly manage all servicing activity through direct reports for allocated territories.
Conduct daily communication with third party vendors and DCS internal manufacturing departments.
Support and participate in internal and external matrix teams involved in special initiatives and projects.
Conduct current and library research as assigned.