Client Services Manager
About The Position
This role involves strategic account planning, client relationship management, financial oversight, and ensuring top-tier service delivery and cross-functional coordination. You will manage key national accounts independently while acting as a liaison between senior management, sales, customer service, and clients. Responsibilities include leading the implementation of contract terms, conducting regular business reviews, and serving as the primary subject matter expert for assigned accounts. It is essential for you to establish consultative and collaborative relationships with key stakeholders. You will lead strategic account planning to meet mutual performance objectives and financial goals. Your responsibilities will also include delivering regular client reports, analyzing trends, monitoring financial performance, and managing aged receivables. The role requires identifying opportunities for account growth, handling escalations, reviewing quality and claims reports, and enhancing internal processes and team performance.
Requirements
- Four-year degree from an accredited university, preferably with a concentration in business or marketing and/or equivalent experience.
- Previous experience working in the moving and storage industry highly desirable.
- Customer Focused.
- Collaborative.
- Communicative.
- Resilient.
- Strive for inclusion of others.
- Good financial and business acumen.
- Critical thinking and problem-solving skills.
- Great project management orientation.
- Commitment to highest ethical practice.
Nice To Haves
- CRP and GMS certification preferred.
Responsibilities
- Manage key national accounts independently.
- Act as a liaison between senior management, sales, customer service, and clients.
- Lead the implementation of contract terms.
- Conduct regular business reviews.
- Serve as the primary subject matter expert for assigned accounts.
- Establish consultative and collaborative relationships with key stakeholders.
- Lead strategic account planning to meet mutual performance objectives and financial goals.
- Deliver regular client reports.
- Analyze trends.
- Monitor financial performance.
- Manage aged receivables.
- Identify opportunities for account growth.
- Handle escalations.
- Review quality and claims reports.
- Enhance internal processes and team performance.
Benefits
- Award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
