Client Services Manager
About The Position
BAYADA Home Health Care is hiring a Client Services Manager for its Senior Living Office in Exton, Pennsylvania. The role coordinates high-quality home care services, supports field staff, and contributes to office growth while building relationships with clients, families, referral sources, payors, and senior living communities. The manager works with Clinical Managers to support and supervise field employees, addresses urgent scheduling needs, manages an assigned caseload, and monitors operational and business metrics. The position supports the overall growth and success of the Allentown Senior Living office.
Requirements
- Bachelor's degree required.
- Strong computer and organizational skills.
- Excellent communication and interpersonal skills.
- Demonstrated success achieving goals and taking on increasing responsibility.
- Ambition to grow and advance within BAYADA.
Nice To Haves
- Prior healthcare, medical office, home care, or home health experience preferred.
- Knowledge of Medicare and OASIS is a plus.
- Previous supervisory or leadership experience preferred.
Responsibilities
- Coordinate client services and address emergent scheduling needs.
- Manage and proactively grow an assigned caseload.
- Build relationships with clients, families, referral sources, payors, and senior living communities.
- Provide customer service while ensuring quality home care.
- Partner with Clinical Managers to support and supervise field employees.
- Build collaborative relationships with office and field teams.
- Monitor business and operational metrics, including admissions, Medicare utilization, and referral outcomes.
- Support the overall growth and success of the Allentown Senior Living office.
Benefits
- Competitive salary
- Medical, dental, prescription, and vision insurance
- Paid holidays, vacation, and sick time
- Tuition reimbursement
- Employer-paid life insurance
- 401(k) with company match
- Employee Assistance Program
- Direct deposit
- Career advancement and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
